Policy for receiving, processing and monitoring disputes

The creation of gTLD dispute resolution tickets can be done via:

Contact form for the domain department: domains@wedos.com

Telephone number for reporting a dispute: +380 999 333

Policy:

  1. WEDOS Internet, a.s. only accepts email or telephone correspondence regarding domain name disputes and only from a valid and reliable source at its sole discretion.
  2. Members of the Domain Department will evaluate the reported dispute and decide, at their discretion, whether further action is necessary.
  3. The Domain Department will initiate the dispute resolution process and subsequently coordinate all communications.
  4. If necessary, the Domain Department will contact the domain owner to provide additional information.
  5. The Domain Department will continue to monitor the domain name holder to see if the reported dispute has been resolved.
  6. WEDOS internet, a.s. will fully cooperate with the registry (or other authorized entity) in the event of the need to suspend or cancel a domain name.
  7.  Once the reported dispute has been resolved, the Domain Department will send information to all parties involved. In addition, all communications regarding the reported dispute will be retained for at least 2 years in accordance with Section 3.18.3 of the 2013 ICANN RAA.
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