We guarantee 100% Anycast availability.
WEDOS Protection commits to the highest uptime standards for its core infrastructure. Here's exactly what we guarantee - and what you get if we fall short.
100% Anycast availability
The WEDOS Protection SLA guarantees 100% availability of the core Anycast routing layer that underpins our DDoS mitigation, WAF, and DNS services. If the Anycast layer fails or requires maintenance, traffic is automatically redirected - ensuring your services remain protected without interruption.
100%
Anycast Core Uptime Guarantee
Automatic failover — no manual intervention required
Uptime tiers & compensation
If monthly availability falls below 100%, you are entitled to service credits. Submit a claim within 15 days of the incident.
| Monthly Availability | Status | Credit |
|---|---|---|
| 100% | Full SLA | No credit |
| ≥ 99.99% | Minor | 10% of monthly fee |
| ≥ 99.90% | Degraded | 25% of monthly fee |
| ≥ 99.50% | Significant | 100% of monthly fee |
| < 99.50% | Critical | 100% of monthly fee + review |
Credits are applied to future invoices. Claims must include timestamps, affected services, and supporting documentation. WEDOS validates claims against internal monitoring records.
Support response times
Bronze is included with all plans. Higher tiers are available as paid add-ons.
Bronze
DefaultIncluded with all plans
Silver
Paid add-onPaid add-on
Gold
Paid add-onPaid add-on
Platinum
Paid add-onPaid add-on
Submitting an SLA claim
Detect
Identify the outage or degradation and note the exact timestamps.
Document
Record affected services, error messages, and any relevant logs.
Odoslať
Contact WEDOS support within 15 days of the incident with full documentation.
Review
WEDOS validates the claim against monitoring records and applies credits within 30 days.
What's not covered
Scheduled maintenance
Announced at least 48 hours in advance
Force majeure
Natural disasters, war, pandemics, power grid failures
Customer misconfiguration
Errors in customer-controlled settings or DNS
Beta features
Services explicitly marked as beta or preview
Overuse / abuse
Traffic exceeding contracted limits
Third-party failures
Upstream providers, internet exchange failures outside WEDOS control
Questions about your SLA?
Contact our team for details about your specific service agreement or to upgrade your support tier.
Kontaktujte nás